1. Cashback is not a payment for goods
Because we do not sell the goods, refunds, replacements and returns for goods are handled by the store or retailer under its policy and the Consumer Protection Act, 2019. We will help you to contact them.
2. Cancelling your account
You may close your shopper account any time by e-mail or in-app request after withdrawing any Available cashback. Pending and Confirmed amounts will lapse unless they later become Available within 90 days and no breach exists. Stores may close under Part 3, clause 10.
3. Fees
There is no joining fee or subscription for shoppers. Fees for stores are only the commission described in Part 3. We do not charge for referrals.
4. Price and offer accuracy
Prices, offers and cashback rates are supplied by stores and retailers and may change. Errors may occur. We will correct errors but are not liable for them. A cashback rate is not a promise of purchase price or availability.
5. Advertising and earnings claims
We follow the Consumer Protection Act, 2019, the Guidelines for Prevention of Misleading Advertisements, 2022 and ASCI codes. We will not promise “guaranteed earnings”. Illustrations of cashback are examples only.
6. Communication
By registering you agree to receive service messages by SMS, e-mail, WhatsApp and push notification. Marketing messages need your consent and each carries a way to opt out. Messages to Indian mobile numbers follow TRAI’s commercial communication rules (DLT registration).
7. Accessibility and language
We aim to keep the Platform usable by all and to provide key information in English and Malayalam.